Refund policy

Effective Date: 17/05/2026

Thank you for shopping with KESHAV Garments. We aim to provide quality fashion products and a smooth shopping experience. This policy explains our process for returns, exchanges, cancellations, and refunds.

1. Return Eligibility

A product may be eligible for return or exchange when:

  • The product is defective or damaged on arrival.
  • The wrong product, size, colour, or variant was delivered.
  • The product is materially different from what was ordered.
  • The product otherwise qualifies under the return conditions displayed on the product page.

For eligible returns, products should generally be unused, unworn, unwashed, and in their original condition, with original tags, packaging, and included accessories.

2. Return Period

Customers should submit a return or exchange request within the return period specified on the relevant product page or order information.

The applicable return period may vary by product.

3. Non-Returnable Products

Certain products may not be eligible for return because of hygiene, customization, clearance, or other applicable restrictions.

Any product-specific return restrictions will be communicated on the product page or at the time of purchase.

4. How to Request a Return

To request a return or exchange, contact KESHAV Garments through the customer-support/contact options available on our website.

Please provide:

  • Order number
  • Customer name
  • Details of the issue
  • Photographs or videos of the product and packaging, where applicable

We may review the request before approving the return.

5. Damaged or Defective Products

If your order arrives damaged or defective, please contact us as soon as reasonably possible after delivery.

Photographs or videos may be requested to verify the condition of the product.

After verification, we may provide an appropriate resolution, such as a replacement, exchange, or refund, subject to applicable law and the circumstances of the case.

6. Wrong Product

If you receive a product different from the one ordered, please contact us with your order details and supporting photographs.

After verification, we may arrange a replacement, exchange, or applicable refund.

7. Exchange

Where exchange is available, the replacement will depend on the availability of the requested product, size, colour, or variant.

If the requested replacement is unavailable, an alternative resolution may be provided.

8. Refunds

Once an approved returned product is received and inspected, any applicable refund will be initiated.

Refunds will generally be processed through the original payment method or the applicable payment mechanism.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, or financial institution.

9. Return Shipping Charges

For eligible returns arising from a defective, damaged, incorrect, or materially different product, return-shipping arrangements will be handled according to the circumstances.

For other eligible returns, applicable return-shipping costs, if any, will be communicated to the customer before the return is processed.

Information regarding return conditions and return-shipping costs should be clearly reviewed before placing an order.

10. Order Cancellation

Cancellation requests may be accepted before an order has been dispatched, subject to the order status.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

11. Products Returned in Unsuitable Condition

A return may be declined where the product has been used, washed, altered, damaged after delivery, or returned without required tags, packaging, or accessories, except where the issue is attributable to a product defect or incorrect fulfilment.

12. Refund for Defective or Incorrect Products

Where a product is defective, deficient, spurious, materially different from its advertised or agreed characteristics, or otherwise covered by applicable consumer protections, the applicable refund or other remedy will be provided in accordance with applicable law.

13. Fraudulent or Abusive Returns

We may investigate repeated, fraudulent, or abusive return and refund requests and take appropriate action in accordance with applicable law.

14. Policy Updates

KESHAV Garments may update this Return & Refund Policy from time to time to reflect changes in products, services, business practices, or applicable requirements.

The updated policy will be published on this page with its revised effective date.

15. Business Information

Business Name: KESHAV Garments
Legal Name: KESHAV
Business Type: Proprietorship
GSTIN: 32HKHPK2976M1ZL

Registered Address:
Floor No. 6, Building No. 5
Name of Premises/Building: KESHAV
Kannur Fort Road
Kannur, Kerala – 670001
India

  • For return, exchange, cancellation, or refund assistance, please use the customer-support/contact options available on the KESHAV Garments website.