Shipping policy

Effective Date: 17/05/2026

Thank you for shopping with KESHAV Garments. We aim to provide a reliable and convenient delivery experience. This Shipping Policy explains how orders are processed, dispatched, and delivered.

1. Order Processing

Orders are generally processed within 2–5 business days after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next working day.

Processing time may vary depending on product availability and order volume.

2. Delivery Time

After dispatch, orders generally take approximately 3–10 business days to reach the customer.

Delivery time may vary depending on:

Delivery location
Courier availability
Weather conditions
Public holidays
Regional restrictions
Unforeseen circumstances

Remote or difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the order value, product, destination, and applicable offers.

4. Shipping Address

Customers are responsible for providing complete and accurate delivery information, including:

Full name
House/Building number
Street/locality
City
State
PIN code
Valid contact details

KESHAV Garments is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

5. Order Tracking

Once an order has been dispatched, tracking information may be provided through the contact details supplied during checkout.

Customers can use the tracking information to monitor their shipment through the applicable courier or logistics provider.

6. Delivery Attempts

The courier partner may make multiple delivery attempts.

Customers should ensure that someone is available at the provided delivery address to receive the order.

If delivery fails because of an incorrect address, unavailable recipient, or another customer-related issue, the shipment may be returned to the sender.

7. Delayed Deliveries

Occasionally, orders may be delayed due to circumstances beyond our reasonable control, including:

Severe weather
Natural events
Courier disruptions
Transportation issues
Public holidays
Regional restrictions
High order volumes
Technical or operational problems

We will make reasonable efforts to assist customers in tracking delayed shipments.

8. Damaged Packages

If a package appears visibly damaged or tampered with at the time of delivery, customers are encouraged to document the condition of the package and contact KESHAV Garments as soon as possible.

Photographs or videos may be requested to assist with the investigation.

9. Incorrect, Missing or Defective Products

If you receive an incorrect, missing, damaged, or defective product, please contact us promptly after delivery.

Please provide your order details along with photographs or videos where applicable.

The issue will be reviewed according to our Return & Refund Policy.

10. International Shipping

Unless specifically stated otherwise on the website, KESHAV Garments currently provides shipping within India only.

International shipping, if introduced in the future, may be subject to additional shipping charges, taxes, customs duties, and applicable regulations.

11. Contact Information

For questions regarding shipping, delivery, tracking, or orders, please use the customer-support/contact options available on the KESHAV Garments website.

Business Name: KESHAV Garments
Legal Name: KESHAV
Business Type: Proprietorship
GSTIN: 32HKHPK2976M1ZL

Registered Address:
Floor No. 6, Building No. 5
Name of Premises/Building: KESHAV
Kannur Fort Road
Kannur, Kerala – 670001
India

12. Policy Updates

KESHAV Garments may update this Shipping Policy from time to time to reflect changes in our shipping arrangements, courier services, business operations, or applicable requirements.